Ep. 46: Public Apologies

What does a good or bad public apology look like? What have corporations done in the face of a social media crisis? Listen in as we share real-life examples.

Episode notes: Perception, crafting an apology, timing, blame, responsibility, hurt, guilt, and more! Examples include: Kitchenaid, Amazon reviews, Dove, Netflix, Apple, a steakhouse in Brighton MA, Electronic Arts, Tesla, etc.

Posted in

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s